Privacy Policy
Your home and your details are private. Here is how we look after them.
Last updated: 13 October 2026
1. Information we collect
- Your name, email address and phone number.
- Your property address, estate or gate access instructions and property details.
- Booking history, reviews and messages you send through our contact form.
2. How we use it
- To schedule, confirm, reschedule and carry out your cleaning service.
- To send booking emails, invoices and customer-care replies.
- To improve our services and keep our platform secure.
3. Sharing your information
We never sell your personal information. Only the Veluxe staff who need your details to deliver your service can see them. We use trusted providers for hosting and email delivery, who process data only on our instructions.
4. Security
Your information is stored securely with access controls so customers can only see their own bookings. No system is completely risk-free, but we take reasonable steps to protect your data.
5. Your rights
Under the Nigeria Data Protection Act 2023, you may request access to, correction of, or deletion of your personal data, and you may object to certain uses. Email us and we will respond promptly.
6. How long we keep data
We keep booking records for as long as needed to provide our services and meet legal and accounting obligations, after which they are deleted or anonymised.
7. Updates
We may update this policy from time to time. The latest version will always be on this page.